Voice of the Customer

Essencient’s unmatched awesome ability to extract granular meaning from customer feedback means that rather just knowing if the customer feels positively of negatively can get down to the real detail of what it is they have feelings about, what they are going to do about it, what think should be done about it, and much more. With Essencient Awesome NLP you won’t just know whether a customer is happy or sad, it will tell you what and why!

“Doctor was good. Receptionist was rude. I would not recommend this practice because of the receptionist.”

Discover how people feel, about what and why.